Community is important to your business. We all know that, that’s why we have annual dealers meetings. Relationships are formed, common ground is identified, and dealers join together to be stronger than their individual company. The leaders are singled out as models and everyone learns from each other, building friendships along the way..
Perhaps the annual dealer meeting is the most important event of the year for your company. Many manufacturers get their largest orders at this annual pilgrimage to your dealer meeting. Your annual dealer meeting generates friendships and brand loyalty that often lasts a lifetime. Your partners associate many of their best friends, lifelong associates, with your brand.
You can have a year around on-line community. Your partners can visit daily, or weekly, or only when they need help. Your on-line community (forums) can be broken down into groups much like your annual meeting. Sales, service, accounting, can all have their own focus.
Nurturing your community integrates friendships, best of breed model businesses, and your support staff into your brand. Your community is a fantastic addition to conventional sales and support staff. Many times your best and brightest dealers will happily show off and answer questions faster and better than your own staff.
You may have seen the term “forum” bandied about, on the web or in email. These forums are simply an on-line community where an individual can ask a question, and anyone can answer the question. With the kind of closed system we offer, only your dealers will have access to this special forum. So a dealer can pose a question, and another dealer, or your staff may answer the question. When we set up the forum, you can choose to have your staff edit every remark before it is posted, or to allow your dealers to post and immediately see their question (or answer). Even if you allow dealers to post without review, it’s your system, so you may delete any comment or question.
With a closed (user id and password required) system, we can deliver the documentation, forms, on-line configuration, warranty registration, and other functions that your dealers need to perform every day. Consider the value of regaining a large part of your top technician’s time, every day, as dealers find solutions using your web based forum.
At Nauvou (na-voo) we are focused on the manufacturer to dealer interaction. We want to help you communicate better with your dealers. Our product Nauvou Partner Portal, includes everything you need to get your dealer community off the ground. We make it easy to set up, and administer your dealer community site. Perhaps you already participate in a forum about something that you care about? Look around at our offering, we can provide a turn-key web based system for communicating with your dealers. Our system is affordable for even the smallest manufacturer. We can also deliver for large manufacturers who have 1000’s of dealers. With our web based solution scalability is never a problem.